Return & Exchange Policy
We want you to love your Random Fandom merch. If you're not satisfied, here's how we can help:
1. Eligibility
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Returns or exchanges must be requested within 14 days of delivery.
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Items must be unused, unwashed, and in original condition with tags (if applicable).
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We do not accept returns on clearance items, digital products, or custom/personalized items unless defective.
2. How to Start a Return
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Email us at contact.fourofhearts@gmail.com with your order number and reason for return.
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If approved, we’ll provide instructions for mailing your item back.
3. Refunds
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Refunds will be issued to your original payment method once we receive and inspect the returned item.
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Shipping costs are non-refundable unless the return is due to our error (e.g. wrong or damaged item).
4. Exchanges
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We offer exchanges for different sizes or items of equal value, subject to availability.
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Exchange shipping costs may apply unless the error was on our end.
5. Damaged or Incorrect Items
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If you receive a defective or incorrect item, please email us a photo and order number within 7 days of delivery. We’ll fix it ASAP.